T-Mobile
First blush. Started having problems a month or more back. Weird, and that’s what makes it amusing to me.
Recall, I’ve been around cell phones, and online, for some time now. Before the abysmal customer service, AT&T was the “deer blind” phone to have. Worked in remote corners of far West Texas, before cell service was so ubiquitous. But AT&T has a habit of raising the bill, or continuing to bill even after the service was disconnected. Pissed me right off.
I’m still leery of AT&T services.
With T-Mobile? The problem — I called several times. The problem? It’s my T-Mobile 5G home network drops through-put, it was reliable for 8-20 Mbps, download, usually, but recently it spiraled downward and dropped to less than .100 of that usual figure. From 20 to even 80 or more Mbps to .40 Mbps or less. Not enough to stream a single TV show or instagram a picture.
T-Mobile
The upload speeds, when the download dropped precipitously? It would rise to near 20 Mbps. Weird because it was usually capped at 3 – 5 Mbps. Running the same speed test in Austin, just on the T-Mobile 5G networks behind a VPN? 200 Mbps d/l. Fast. Real 5G. Recall, I work in Austin, a few times per month.
During the great Texas freeze, winter 2021?
T-Mobile Wireless came through and close proximity of towers gave me connectivity through the bleakest of times. Again , that was only phone/tablets, but a heaven-sent savior in a savage winter.
The 5G Home network, it plugged right in, and worked just fine for several months. In the last months, though, around 4 in the afternoon, and continuing until after 6 — typically rush hour? The signal dropped. On the phone with tech support, we did all the trouble shooting tricks, off and on, update firmware, change locations. I can almost see one of the towers, and I’m nicely triangulated between three towers but? No joy.
There was a variety of excuses, maintenance, tower out of circulation, and engineers are working on it, but to drop a signal, every night just as the local news came on?
Every night?
Almost amusing. Sunday morning? Got the heralded high-throughput. But at 6 PM, it dropped off again.
T-Mobile
Recent highway improvements? Lots of highway traffic at that time, and the telling clue, to me? The upload bandwidth increased, but the download speeds dropped to non-existent.
There are at least three towers in the area, less than a quarter mile? No luck, reboot.
Another ISP swap.
T-Mobile
I suspect, based on throughput, locations, and the 5G phone/tablet connections, but I suspect that phone/mobile data gets priority in traffic times. All about doing one job well. T-Mobile handles my phone/mobile wireless really well.
I’ll gladly keep my T-Mobile phone services. And I’ll happily revisit the home internet when they sort it out — billing and customer service is top-notch.
Yeah, the billing has ruined me for any other service, really, and to be brutal, I stuck with T-Mobile for an extra month on the home internet thing because the phone service — and billing — has been so painless. That, and the set-up? Also amazingly easy. Painless. Unbox, plug in, networks on tap. Just the throughput, bandwidth, so speak. I’ll try it again in the future because I’m sure, one of the other providers will piss me off with its practices and abysmal customer service.
They always do.
When I upgraded a tablet, now with 5G, I stepped into a T-Mobile store, explained the problem through a face-mask, person behind the counter disappeared in the back, came out with small package, swapped out a SIM card, and the new tablet was running on faster 5G — at no additional cost. Nothing for the card, nothing for the faster service. Other carriers should take note — T-Mobile — that’s how it’s done.
Over 55? That T-Mobile deal is even better. Unlimited, and it works. Plus, I’ve had zero problems with phone/tablet connections. The most recent issue? Remembering to toggle off the WiFi button, since the T-Mobile 5G runs ever so much faster.
Pesky broadband issues, but I’m not near as irritated this time — it wasn’t cost, billing, just throughput. Took an hour to watch a half-hour sitcom.
Got all my library books without a problem, though — those go straight to the tablets.
T-Mobile
#t-mobile
#wireless
