With an image that explains it all, here, Server Service I currently use?
Cute marketing trick, I got a quick “survey” about their service as a server, website host, what liked about it, and would I recommend it. I just gave a high rating, and ticked the box, yes I would recommend it.
A day or two later, an e-mail filters through, “Hi, I’m (some name), and we’re glad you like us! What, specifically do you like best?”
Think the uptime explains it, but in addition, I have links in place that clearly indicate what — and why — this is a good service.